REFUND & RETURN POLICY
Refund & Returns Policy
At Zoenique Ventures, we are committed to providing quality electrical appliances and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return if:
- The item is defective or damaged upon delivery
- The item is incorrect (not what you ordered)
- The item is unused and in its original packaging
Return requests must be made within 48 hours of delivery.
2. Non-Returnable Items
We do not accept returns for:
- Items that have been used or installed
- Products without original packaging
- Items damaged due to improper use or handling
- Clearance or discounted items (unless defective)
3. Refund Process
Once your return is approved:
- The item will be inspected
- If approved, your refund will be processed within 3–5 business days
Refunds will be issued via:
- Original payment method (e.g., card, mobile money via Paystack)
4. Exchanges
We offer exchanges for:
- Defective items
- Incorrect products delivered
Exchanges are subject to product availability.
5. Delivery & Return Costs
- If the return is due to our error (wrong or defective item), we cover delivery costs
- If the return is not due to our error, customer may bear return delivery costs
6. How to Request a Return
To initiate a return or exchange:
- Contact us via phone or WhatsApp
- Provide:
- Order number
- Product name
- Reason for return
- Photos (if item is damaged)
7. Warranty
Some products come with manufacturer warranties. Warranty terms vary by product and brand.
8. Contact Us
For all return and refund inquiries, please contact us:
- Phone: +233 24 322 0025 / +233 55 826 8155
- WhatsApp:
- Email: zoeniqueventures@gmail.com
We appreciate your trust in Zoenique Ventures and are committed to resolving any issues promptly and fairly.